Stuff you probably need to know
FAQ
Can I return my items?
We do not offer refunds on purchases however, if your item is damaged, broken, lost or otherwise messed up, please reach out so we can try and find a solution.
An item I purchased is broken and in need of repair. Can that be done?
Please send us an email with details and photos of the damage. Repairs are done quarterly and only within one year of purchase. Please send a copy of your receipt with your inquiry. Please be aware that repairs are only available within one year of purchase. Repairs and replacements are handled quarterly which does sometimes result in a slight delay in returning your items to you.
Will you ship overseas?
Everything can be shipped overseas, even the fur goods. It is YOUR responsibility to verify your individual country's restrictions and permissions on importing these and other fur goods. We assume NO responsibility for goods that may be confiscated at the border of the country of import (that's the country the goods are being sent to).
How are the furs sourced?
All of the furs used in our products are sourced from Indigenous trappers in the Yukon. All of those trappers hold a government issued trapping license at the time of harvest and all legal requirements are met for the harvest and sale of the furs. In addition, trappers are interviewed to ensure their cultural and personal ethics and values are in alignment with those of our companies.
What metals are used?
First, there is NO NICKEL in any of the findings used in our jewelry. Materials include a variety of metals such as copper, silver (filled or .925 sterling), stainless steel, yellow/rose gold filled, or silver/gold/gunmetal coloured plated pewter (zinc).
What if I have a cat allergy?
If you have an allergy to cats then it's almost certain that you should avoid the lynx fur as it is a feline species, the remaining furs all come into direct contact with one another and are likely going to bother you.
I lost one of my earrings. Can I buy a single replacement?
If we made it once, we can likely make it again. Provided we can make a suitable match, we will do exactly that. Send us an email with a photo of the remaining earring and we'll create a custom listing for you. You'll pay 50% of the price (or more accurately, you'll just be charged for the single earring) plus shipping.
How do I clean the fur on my jewelry
After several years of research and trial and error, we've developed a proprietary no-rinse cleanser for your fur. We recommend prevention as the best practice for caring for your fur jewelry but pieces with heavy wear can be cleaned with this signature cleaning spray. Because it is a water-based blend, we only ship it during warm months to prevent freezing in transit.
